02 / 04 · Data recovery · Internal systems2024

datatech.is

Iceland's first data-recovery company.

Overview

Datatech is the first dedicated data-recovery company in Iceland and the parent of Vefapp. The internal system tracks every recovery from drive intake to handback, with direct integrations to Payday.is for invoicing, Pósturinn.is and Dropp.is for shipping, and Resend for customer communication. The site is both the company's public face and the entry point to the work-order system.

Data recovery · Internal systems

Problem

Data-recovery work in Iceland used to run through Monday.com for work orders, plus Excel files, Outlook and a separate system for invoices that had to be entered by hand. Each job moved through a multi-step flow, drive intake, diagnostics, recovery, handback, invoicing, without any of those steps living in a single system, which left room for mistakes. Monday never really fit what the work needed.

Approach

We built a custom work-order system where each job has one status, one number and one timeline. Invoices flow automatically through an integration with Payday.is, shipments are booked to customers through integrations with Pósturinn.is and Dropp.is by destination, and all customer communication runs through Resend and lives inside each individual work order. Status changes on a job trigger automatic customer notifications, automation turned up high that saves time and money.

Outcome

One system tracks every recovery from intake to handback. Customers know when their drive arrived, when the job is done, and when their shipment is on the way, without anyone having to email about it.

Key features

01Work-order tracking from equipment intake to handback
02Invoicing straight into Payday.is instead of manual entry
03Shipments through Pósturinn.is and Dropp.is, picked automatically by destination
04Automated customer communication on Resend at every status change
05Every action is logged in the system, everything done is traceable
06A simple overview of everything in progress at any moment and what needs doing
07Bilingual interface (Icelandic / English) for foreign customers
08 hosted in the EU, customer data stays inside Europe

Workflow

01Each job has one unique number, one status and one timeline, from equipment intake to handback
02The status machine (Intake → Diagnosis → Recovery → Handback → Closed) keeps everything ordered and stops jobs from skipping stages
03Change history per job: who did what, when, with what note
04Billing from all staff in one view, no parallel Excel files
05Dedicated flags for rush jobs, emergency service and reopened jobs
06Coded labels are printed automatically to tag equipment

Integrations

01Payday.is , the invoice goes straight from a work order with no manual entry; the payment claim is sent automatically to the customer's online bank
02Pósturinn.is , domestic shipments with tracking you can check inside each work order
03Dropp.is , capital-area home delivery, picked automatically when the destination falls inside the zone
04Resend, templated notifications for every status change, Icelandic-first
05 Auth for staff with two-factor sign-in
06 Analytics for usage measurement on the public site, cookieless

Service & operations

01The public site lists recoverable drive types and a price guide, pointing to the work-order form
02Intake drives are immediately searchable by kennitala, job number or name
03Automated dashboard reports give insight into how jobs stand and what is coming in or going out
04Role-based access: technician, system administrator, owner
05Reopen-job support when the customer comes back with a new problem

Performance

01Google PageSpeed puts datatech.is at 98 for speed on desktop. The content appears in just under a second and the layout stays put.
02 scores a perfect 100, with accessibility and best practices in the top tier.