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04 / 06 · Data recovery · Internal systems2024

datatech.is

A new site for Datatech ehf. Pioneers of data recovery in Iceland, with over 14 years of experience.

Overview

Datatech is the first dedicated data-recovery company in Iceland and the parent of Vefapp. The internal system tracks every recovery from drive intake to handback, with direct integrations to Payday.is for invoicing, Pósturinn.is and Dropp.is for shipping, and for customer communication. The site is both the company's public face and the entry point to the work-order system.

Data recovery · Internal systems

This is just a screenshot, better to view the live site: datatech.is

Data-recovery services

This is just a screenshot, better to view the live site: datatech.is

Blog

Problem

Data-recovery work used to run through Monday.com for work orders, with Excel and Outlook on the side and invoices keyed by hand into yet another system. Each job moved through several steps: drive intake, diagnostics, recovery, handback and invoicing. None of them lived in one system, so mistakes happened. Monday never fit the work.

Approach

We built a custom work-order system where each job has one status, one number and one timeline. Invoices flow into Payday.is automatically through its . Shipments are booked with Pósturinn.is or Dropp.is by destination, through their APIs as well. All customer communication runs through and lives inside each work order. A status change on a job notifies the customer automatically, and nobody has to write an email.

Outcome

One system tracks every recovery from intake to handback. Customers know when their drive arrived, when the job is done, and when their shipment is on the way, without anyone having to email about it.

Key features

  1. 01Work-order tracking from equipment intake to handback
  2. 02Invoicing straight into Payday.is instead of manual entry
  3. 03Shipments through Pósturinn.is and Dropp.is, picked automatically by destination
  4. 04Automated customer communication on at every status change
  5. 05Every action is logged in the system, everything done is traceable
  6. 06A simple overview of everything in progress at any moment and what needs doing
  7. 07Bilingual interface (Icelandic / English) for foreign customers
  8. 08 hosted in the EU, customer data stays inside Europe

Workflow

  1. 01Each job has one unique number, one status and one timeline, from equipment intake to handback
  2. 02The status machine (Intake → Diagnosis → Recovery → Handback → Closed) keeps everything ordered and stops jobs from skipping stages
  3. 03Change history per job: who did what, when, with what note
  4. 04Billing from all staff in one view, no parallel Excel files
  5. 05Dedicated flags for rush jobs, emergency service and reopened jobs
  6. 06Coded labels are printed automatically to tag equipment

Integrations

  1. 01Payday.is , the invoice goes straight from a work order with no manual entry; the payment claim is sent automatically to the customer's online bank
  2. 02Pósturinn.is , domestic shipments with tracking you can check inside each work order
  3. 03Dropp.is , capital-area home delivery, picked automatically when the destination falls inside the zone
  4. 04, templated notifications for every status change, Icelandic-first
  5. 05 Auth for staff with two-factor sign-in
  6. 06 Analytics for usage measurement on the public site, cookieless

Service & operations

  1. 01The public site lists recoverable drive types and a price guide, pointing to the work-order form
  2. 02Intake drives are immediately searchable by kennitala, job number or name
  3. 03Automated dashboard reports give insight into how jobs stand and what is coming in or going out
  4. 04Role-based access: technician, system administrator, owner
  5. 05Reopen-job support when the customer comes back with a new problem

Performance

  1. 01Google PageSpeed puts datatech.is at 99 for speed on desktop. The content appears in a third of a second and the layout stays put.
  2. 02 and accessibility both score a perfect 100, with best practices in the top tier.
Google PageSpeed Insights report for datatech.is: performance 99, accessibility 100, best practices 96, SEO 100
Google PageSpeed Insights · desktop

Stack

  • Next.js
  • TypeScript
  • Tailwind CSS
  • Supabase Postgres
  • Resend
  • Payday.is API
  • Pósturinn.is API
  • Dropp.is API
  • Vercel

Related services

Related work

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