Datatech
Iceland's first data-recovery company.
Overview
Datatech is the first dedicated data-recovery company in Iceland and the parent of Vefapp. The internal system tracks every recovery from drive intake to handback, with direct integrations to Payday.is for invoicing, Pósturinn.is and Dropp.is for shipping, and Resend for customer communication. The site is both the company's public face and the entry point to the work-order system.
Data recovery · Internal systems
Problem
Data-recovery work in Iceland used to run through a mix of email, spreadsheets and printed receipts. Each job moved through a multi-step flow, drive intake, diagnostics, recovery, handback, invoicing, without any of those steps living in a single system. Nobody could see where a job stood unless they personally knew.
Approach
A custom work-order system where each job has one status, one number and one timeline. Invoices flow straight into Payday.is, shipments dispatch through Pósturinn.is or Dropp.is depending on destination, and customer communication runs on Resend. Status changes trigger transactional email automatically, no manual cc-ing.
Outcome
One system tracks every recovery from intake to handback. Customers know when their drive arrived, when recovery completed, and when their shipment is on the way, without anyone having to email about it.
Key features
- 01Work-order tracking from drive intake to handback
- 02Invoicing routed directly to Payday.is, one click instead of manual entry
- 03Shipment dispatch through Pósturinn.is and Dropp.is, picked automatically by destination
- 04Automated customer email through Resend on every status change
- 05The status machine is the single source of truth, no status changes without a log entry and a notification
- 06Single operator view of the entire workflow
- 07Bilingual interface (Icelandic / English) for foreign customers
- 08 hosted in the EU, customer data stays inside Europe
Workflow
- 01Each job has one number, one status, one timeline, from drive intake to handback
- 02The status machine (Intake → Diagnosis → Recovery → Handback → Closed) keeps everything ordered and stops jobs from skipping stages
- 03Change history per job: who did what, when, with what note
- 04Activity from all staff in one view, no parallel spreadsheets
- 05Flags for rush jobs, unusually hard recoveries and reopened jobs
- 06Printable handback tickets for in-store pickup
Integrations
- 01Payday.is , invoices flow directly from a job without manual entry; payment status streams back
- 02Pósturinn.is , domestic shipments with tracking attached to the job
- 03Dropp.is , capital-area home delivery, picked automatically when the destination falls inside the zone
- 04Resend, templated notifications for every status change, Icelandic-first
- 05 Auth for staff with two-factor sign-in
- 06 Analytics for usage measurement on the public site, cookieless
Service & operations
- 01The customer gets email on every status change, no manual follow-up
- 02The public site lists recoverable drive types and a price guide that points to the work-order form
- 03Intake jobs are immediately searchable by kennitala, job number or name
- 04Response and recovery times tracked per drive type, produces a monthly report
- 05Role-based access: front-desk, technician, owner
- 06Reopen-job support when the customer comes back with a new problem on the same drive
Stack
- Next.js
- TypeScript
- Tailwind CSS
- Supabase Postgres
- Resend
- Payday.is API
- Pósturinn.is API
- Dropp.is API
- Vercel
